A script error 9999 discontinues the connection involving your bank and QB online. QuickBooks Online may be unable to connect to the internet due to a script issue known as Issue 9999. The system hangs, responds slowly, or stops working when this problem occurs. With a recent update, users of Quickbooks Online receive a Quickbooks Error 9999 while setting up a bank Connection. In such a situation, there is a potential that your system will hang, cease working, or respond slowly.
A script problem known as QuickBooks Error 9999 breaks the connection between the bank and QB online. Your job may be delayed by this QB error 9999, which may also slow down your system. When your QuickBooks encounters a banking issue 9999, you will take the following error message:
“Sorry, we can’t update your bank. Please try the update again (9999)”
OR
“Error Code 9999 – Can’t Update”.
How to solve it
Possible Causes Behind Error Code 9999
QuickBooks error 9999 can take place due to various reasons as listed in the below-given points:
- Slow Internet speed prevents Quickbooks from establishing a connection with the bank server.
- Firewall or Internet security settings are preventing QuickBooks from accessing the server.
- The cookies and cache of your Internet browser can also evoke the error while updating your bank information.
How to Troubleshoot Quickbooks Online Error 9999?
Now that you know the possible reason behind the QB error 9999 follow the below solutions to get rid of this technical annoyance:
- Update your bank account info
- You need to try to update your bank feed for three to four times and check if it can resolve the QB error 9999.
- Go to the Banking section and try to locate the Update option.
- Click Update on finding the option and try to repeat the same steps three to four times.
- The cookies and cache of your Internet browser can also evoke the error while updating your bank information.
Clean Cache Files of Your Internet Browser
The cookies and cache of your Internet browser can evoke error 9999 in the Quickbooks application. To clear the cache file from Internet Explorer, follow the below-given steps:
- Press the CTRL + Shift + Delete keys on your keyboard, and it will open the Delete Browsing History page.
- Now mark the checkbox for Temporary Internet files and website data.
- Hit Delete to get the task accomplished.
- Import your bank transactions manually in QuickBooks Online
- Go to the Banking area and open QuickBooks Online.
- You need to select Banking.
- Click Update to update your banking transactions manually.
- If the error 9999 in Quickbooks continues to trouble you, jump to the next solution.
Open your browser in private mode
Follow the below steps for the various browsers:
- Internet Explorer: press Ctrl + Shift + P
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Update Windows system drivers
- Select Windows and X keys
- Drive towards the Device manager
- Select and click on the Category to locate the name of the device
- Right-click on the device to update it
- Select Update driver option
- Press Uninstall to remove the driver
- Restart the system
- Install new drivers
Run Windows system file checker
- Click on the Windows button
- Got to the search bar and typed the Command prompt
- Right-click on the Command prompt
- Select Run as administrator
- Specify Sfc/scan
- Hit Enter
Reinstall QuickBooks Desktop
- Go to the Control Panel
- Uninstall a program
- Go to the program and features tab
- Uninstall a program
- From the Programs list, select QuickBooks
- Click on the Uninstall/Change tab
- Select Remove
- Click on next
Download the QuickBooks tool hub to perform a clean install. Tool Hub has a tool that you can use to reinstall QuickBooks. Because of QB Tool Hub provide many of the tools which can help us in resolving Quickbooks errors.
Conclusion
QuickBooks Online may be unable to connect to the internet due to a script issue known as Issue 9999. The system hangs, responds slowly, or stops working when this problem occurs. With a recent update, users of Quickbooks Online receive a Quickbooks Error 9999 while setting up a bank Connection. In such a situation, there is a potential that your system will hang, cease working, or respond slowly. A script problem known as QuickBooks Error 9999 breaks the connection between the bank and QB online.
