The Volaris cancellation policy states that if the passenger cancels their flight within 24 hours of the initial booking, they won’t be charged a fee.
Understanding the cancellation policy of Volaris Airlines is crucial for any traveler. Whether you’re planning a quick getaway or an international trip, knowing the terms and conditions of canceling your Volaris flight can save you both time and money. In this guide, we will break down Volaris’s cancellation rules, fees, and options for refunds and rebooking, providing you with a clear understanding of your rights and responsibilities.
What is Volaris Airline Cancellation Policy? Full Guide
Volaris offers various cancellation options based on the type of ticket you purchase. As one of the leading low-cost carriers in Latin America, the airline’s policies are designed to offer flexibility while keeping fares affordable. It is important to be aware of the specific terms attached to your ticket, as they can significantly affect your ability to cancel or change your flight.
1. Ticket Types and Their Cancellation Rules
Volaris classifies tickets into three primary categories: Basic, Plus, and Premium. The flexibility and refundability of each ticket type differ significantly, so it’s important to choose the right one for your travel needs.
Basic Ticket
- Non-refundable: Volaris Basic fares are typically non-refundable. If you need to cancel a Basic ticket, you will lose the amount you paid for the flight.
- Changes and Cancellations: You can modify your travel dates or destinations for an additional fee, but cancellations are generally not allowed for a refund.
Plus Ticket
- Refundable: The Plus ticket offers more flexibility. You can cancel a Plus ticket up to 24 hours before departure and request a refund. However, the refund is subject to a cancellation fee.
- Changes: This fare allows for changes to your flight, and these changes will usually incur a fee, though the amount may be less than for Basic tickets.
Premium Ticket
- Fully Refundable: Premium tickets provide the most flexibility. These tickets can be canceled up to a few hours before the flight with a full refund, though service fees may apply.
- No Change Fees: Passengers with Premium tickets can also make changes without incurring extra charges, provided they are made within a certain time frame.
Volaris Cancellation Fees: How Much Will It Cost to Cancel?
Volaris cancellation policy outlines flight cancellation options and fees, with basic tickets being non-refundable, while Plus and Premium tickets provide flexibility.
The cancellation fee varies based on the type of ticket and how close to departure you are. Here’s a breakdown of typical fees associated with each ticket type:
- Basic Ticket: Non-refundable. You will not be entitled to a refund unless your flight is canceled by Volaris itself. In some cases, a small refund might be available in specific circumstances, but this is rare.
- Plus Ticket: You can expect to pay a cancellation fee ranging from $20 to $100, depending on the route and the timing of the cancellation. Cancelling closer to departure may result in a higher fee.
- Premium Ticket: Premium passengers generally pay between $10 and $50 as a cancellation fee, but this varies depending on the fare and the timing of the cancellation. Full refunds are provided minus the applicable service fees.
How to Cancel Your Volaris Flight
To cancel a Volaris flight, follow these simple steps:
1. Online Cancellation
- Log in to Your Account: Visit the Volaris website and log into your customer account.
- Manage My Booking: Navigate to the “Manage My Booking” section and select the flight you wish to cancel.
- Cancellation Option: Follow the prompts to cancel your flight and review the cancellation fees.
- Refund Request: If applicable, request a refund and check for any refund processing time.
2. Via the Volaris App
- Open the Volaris mobile app.
- Go to “My Trips” and select the flight.
- Choose “Cancel Flight” and confirm the cancellation details.
- You will receive confirmation, and your refund (if eligible) will be processed.
3. By Phone
- Contact Volaris customer service at their helpline number.
- Provide your flight details, and a representative will assist you with the cancellation process.
- Be sure to ask about any volaris airlines cancellation policy fees and refund eligibility.
Volaris Refunds: How Long Will It Take?
Refund processing times for Volaris can vary depending on the type of ticket and method of payment. For Basic and Plus tickets, refunds may take up to 30 business days, while Premium ticket refunds are generally processed more quickly. Refunds will be issued to the same payment method used for booking.
Important Points About Volaris Refunds:
- Non-refundable Tickets: If you have a non-refundable Basic ticket, you are not eligible for a refund unless the airline cancels the flight. In such cases, Volaris may offer either a full refund or a voucher for future travel.
- Refundable Tickets: If you hold a refundable ticket (such as Plus or Premium), ensure that you apply for your refund promptly and in accordance with the airline’s guidelines to avoid additional fees.
- Vouchers: In some cases, Volaris may offer flight vouchers instead of cash refunds. These vouchers are typically valid for a year from the date of issuance.
Can You Change Your Volaris Flight?
Yes, Volaris allows passengers to modify their flights, but change fees apply depending on the type of ticket and how far in advance the change and volaris airlines cancellation policy. Here’s what you need to know:
1. Change Policy for Basic Tickets
- Changes to a Basic ticket must be made at least 24 hours before the scheduled departure.
- Changes are subject to a fee and any difference in fare. You will not be refunded for the difference if the new flight is cheaper than the original one.
2. Change Policy for Plus Tickets
- Plus, passengers can make changes up to a few hours before departure.
- The fees for making changes are lower than those for Basic tickets, and you may be entitled to a partial refund if the new fare is less expensive.
3. Change Policy for Premium Tickets
- Premium passengers have the most flexibility. Changes can be made without incurring a change fee, provided the change is within a reasonable time frame (usually 2 hours before departure).
- No fare difference is charged for rebookings of Premium tickets, as long as the new flight is within the same fare class.
Volaris Flexibility Options: What Are Your Alternatives?
If you’re unsure about your travel plans and want to increase your flexibility, Volaris offers an option called
. This is an add-on that can be purchased when booking your flight. Volaris Flex allows you to make cancellations or changes without incurring standard fees, making it an attractive option for travelers with unpredictable schedules.
With Volaris Flex, you can: (volaris airlines cancellation policy)
- Cancel your flight up to 24 hours before departure with no fee.
- Change your flight dates and times without paying the usual change fees.
- Be entitled to a refund for non-refundable tickets, subject to specific terms.
Cancellation and Refund Policy for Volaris International Flights
For international travelers, Volaris provides similar cancellation and refund policies to those for domestic flights. However, international passengers should be aware that the processing time for refunds may take longer due to cross-border payment processing. It’s important to verify the specific cancellation fees for international routes, as these can differ from domestic flight cancellations.
Conclusion
- Basic Tickets: Generally non-refundable. volaris airlines cancellation policy fees apply, and changes are permitted for an additional fee.
- Plus Tickets: Refundable with cancellation fees. Changes are allowed with a fee, which is lower than for Basic tickets.
- Premium Tickets: Fully refundable with minimal fees. Changes can be made without additional charges, making this the most flexible option.
Whether you’re flying domestically or internationally, always review Volaris’s cancellation policy at the time of booking to ensure you understand the terms. Being proactive can help you avoid unexpected fees and ensure your travel plans remain flexible.
